Skip to content
Abitare Affitti Brevi — home

Frequently asked questions

The answers, before the questions.

What guests, owners and companies ask us most often. Can't find the answer? Write to us: we reply as soon as possible.

Booking and payment

How do I book a home?

Pick your dates in the search: for each home you see the total price straight away. «Book» is instant: you pay online and get your confirmation right away, with no quote to wait for. Have a question before booking? From the home's page you can also send us a request: we reply as soon as possible.

Is the price I see the final price?

The total includes the nights and final cleaning with linen, with every item listed one by one before you pay. The only extra is the town's tourist tax: you pay it at online check-in.

How much is the tourist tax?

It is set by each town and varies by town and season. It is not included in the booking price: you pay it at online check-in. In Sanremo, children under 12 are exempt: that's why we ask for adults and children separately.

Can I get an invoice?

Yes. Send us your billing details before or right after booking: company name, VAT number and recipient code or certified email. We'll confirm the document you will receive. For business trips and groups, see the page for companies.

Can I cancel my booking?

Cancellation terms depend on the home and the period: you see them before you pay, in the booking summary. The general rules are in the terms and conditions. If you booked on a booking platform, that platform's terms apply.

Arrival and your stay

Why do I need to do the online check-in with an ID document?

Italian law requires it. Hosts must report every guest's details to the police (Questura) within 24 hours of arrival, through the State Police's Alloggiati Web service (article 109 of the Consolidated Public Security Act). With the online check-in you upload your documents before you leave and save time on arrival. The data is used only for this and handled as explained in the privacy policy.

What time can I arrive and when do I need to leave?

Check-in and check-out times for each home are shown in your booking confirmation. Arriving late or hoping to leave later? Write to us: when the calendar allows, we'll find a solution.

Can I bring my pet?

In some homes, yes. Look for «Pets allowed» among the home's amenities and, before booking, tell us which pet you're bringing: we'll let you know if there's a supplement.

Is there parking?

Some homes have a parking space: you'll find it among the amenities. In the old town, traffic is restricted and parking is often paid. Tell us how you're travelling: we'll suggest the most convenient option near the home.

I'm travelling with a baby: is there a cot?

Ask us before or right after booking: where the home allows it, we prepare a cot. Remember to count children among the guests.

Who do I call during my stay?

Us. Guest support is available 7 days a week: call +39 393 045 2134 or message us on WhatsApp at +39 393 045 2134.

Owners

How does management of my home work?

We take care of everything: dynamic pricing every day, listing on Airbnb, Booking.com, Vrbo, smaller portals and our own website, with calendars and prices kept in sync by the channel manager, guests, cleaning, linen, maintenance, tourist tax and police registrations. You follow it all in the owners' app. Details are on the page for owners.

How much could my home earn?

Try the income calculator: it uses real data from similar homes we manage and shows the net amount after withholding tax, cleaning and commission.

When do I get paid?

By bank transfer by the 15th of every month, with the statement for the previous month. We act as withholding agent: we apply the 21% withholding tax and send you the annual tax certificate (Certificazione Unica).

How much does the service cost?

Commission and services are explained item by item on the costs page. If you'd rather talk in person, write to us: we'll get back to you.

Companies and groups

Do you host crews, teams and business trips?

Yes: several homes close together, a single contact person and an invoice. Tell us your dates and group size on the page for companies.

Do you have homes for the Sanremo Festival 2027?

We have homes a few minutes' walk from the Ariston Theatre. Festival requests are collected on the Festival 2027 page.

Do you offer long stays of one month or more?

Yes, when the home's calendar allows. Send us your dates: we'll prepare a dedicated quote.

Didn't find the answer?

Write to us: we reply as soon as possible.